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Answers to your most frequently asked questions.
General
Bring yourself, your questions, and whatever you’re feeling—exactly as you are.
Individual and couples sessions are 55 minutes. Think of it as a focused hour; enough time to get traction, end with intention, and set you up for real-life follow-through.
What you share in therapy is completely confidential except for a few exceptions. This includes information regarding wanting to harm yourself or others.
Insurance
Our entire team is in-network with Blue Cross Blue Shield PPO plans. In addition, some Marra providers are paneled with UnitedHealthcare, Cigna, and Aetna—coverage varies by clinician.
If you plan to use United, Cigna, or Aetna, tell us when you book and we’ll match you with an in-network provider when available.
If your ideal therapist isn’t in-network with your plan, you can still work with them using self-pay, and we’ll provide a superbill so you can submit for any out-of-network benefits.
We run a courtesy benefits check before your first appointment, but final costs are determined by your plan (deductible, copay/coinsurance, and any visit limits).
Payment is due at the time of service.
Session Information
You don’t need to be in crisis to benefit from therapy. It’s a dedicated hour to know yourself better, maximize your strengths, and keep your relationships thriving.
People start therapy for all kinds of reasons—navigating a life transition, caring for an aging parent, getting engaged, welcoming a new baby, starting a new job or relationship, or simply noticing the duality of joy and stress at the same time.
You don’t have to hit rock bottom to ask for support.
Types of Care
Absolutely. Marra offers in-person therapy at our River West office in Chicago and many clients prefer the feel of being in the room together.
We also provide secure, HIPAA-compliant virtual sessions you can take from the comfort and privacy of your home (or office) anywhere in Illinois.
You’re welcome to stick with one format or mix in-person and telehealth based on your schedule and preferences—just let us know your preference when you book.
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